HeyGen outage, 4 October 2026

Video Agent Outage

Started
Resolved
4 Oct 2026, 22:55 UTC (after 42 min)
Impact
Not stated

Last update from HeyGen

Identified the rootcause and resolved. Video Agent is back.

4 Oct 2026, 22:55 UTC

Is HeyGen down now?

This page is the record of one past incident. For the live status, see Is HeyGen down right now? - it reads the official status page every 2 minutes.

Other HeyGen incidents

  1. incident fixed and monitoring

  2. HeyGen Video Workflow Failures

  3. Seedance Outage

  4. Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

  5. Increase load on our DB causing service degradation

  6. Degraded Service

  7. Elevated video translate latency and failure

  8. Slow down/Limited Capabilities

All recorded HeyGen incidents