HeyGen outage, 16 September 2026

Seedance Outage

Started
Resolved
16 Sept 2026, 18:57 UTC (after 2 min)
Impact
Major

Last update from HeyGen

Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.

16 Sept 2026, 18:57 UTC

Is HeyGen down now?

This page is the record of one past incident. For the live status, see Is HeyGen down right now? - it reads the official status page every 2 minutes.

Other HeyGen incidents

  1. incident fixed and monitoring

  2. Video Agent Outage

  3. HeyGen Video Workflow Failures

  4. Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

  5. Increase load on our DB causing service degradation

  6. Degraded Service

  7. Elevated video translate latency and failure

  8. Slow down/Limited Capabilities

All recorded HeyGen incidents