HeyGen outage, 18 September 2026

HeyGen Video Workflow Failures

Started
Resolved
19 Sept 2026, 05:20 UTC (after 6 h 17 min)
Impact
Minor

Last update from HeyGen

The incident has been resolved, and the service is now operating normally. Thank you for your patience.

19 Sept 2026, 05:20 UTC

Is HeyGen down now?

This page is the record of one past incident. For the live status, see Is HeyGen down right now? - it reads the official status page every 2 minutes.

Other HeyGen incidents

  1. incident fixed and monitoring

  2. Video Agent Outage

  3. Seedance Outage

  4. Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

  5. Increase load on our DB causing service degradation

  6. Degraded Service

  7. Elevated video translate latency and failure

  8. Slow down/Limited Capabilities

All recorded HeyGen incidents