HeyGen outage, 13 August 2026

Elevated video translate latency and failure

Started
Resolved
13 Aug 2026, 15:13 UTC (after 9 h 36 min)
Impact
Not stated

Last update from HeyGen

This issue is resolved

13 Aug 2026, 15:13 UTC

Is HeyGen down now?

This page is the record of one past incident. For the live status, see Is HeyGen down right now? - it reads the official status page every 2 minutes.

Other HeyGen incidents

  1. incident fixed and monitoring

  2. Video Agent Outage

  3. HeyGen Video Workflow Failures

  4. Seedance Outage

  5. Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

  6. Increase load on our DB causing service degradation

  7. Degraded Service

  8. Slow down/Limited Capabilities

All recorded HeyGen incidents