HeyGen outage, 20 August 2026

Increase load on our DB causing service degradation

Started
Resolved
20 Aug 2026, 05:20 UTC (after 1 h 5 min)
Impact
Not stated

Last update from HeyGen

The issue has been resolved.

20 Aug 2026, 05:20 UTC

Is HeyGen down now?

This page is the record of one past incident. For the live status, see Is HeyGen down right now? - it reads the official status page every 2 minutes.

Other HeyGen incidents

  1. incident fixed and monitoring

  2. Video Agent Outage

  3. HeyGen Video Workflow Failures

  4. Seedance Outage

  5. Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions

  6. Degraded Service

  7. Elevated video translate latency and failure

  8. Slow down/Limited Capabilities

All recorded HeyGen incidents