Jira outage, 3 September 2026
Disrupted JIRA availability in US East
- Started
- Resolved
- 3 Sept 2026, 17:02 UTC (after 1 h 4 min)
- Impact
- Critical
- Affected
- Viewing content, Create and edit, Authentication and User Management, Search, Notifications, Administration, Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira
Last update from Jira
### Summary On September 3, 2026, between 14:52 and 17:02 UTC, Atlassian customers using Jira and Jira Service Management in the US-East region experienced intermittent errors and degraded access to core Jira experiences, including Rovo, viewing issues, boards, navigation, search-backed experiences, workflow-related actions. The event was triggered by a progressive rollout of a caching change in Atlassian's authorization service. The change increased cache traffic and caused saturation in the cache layer used for authorization checks, which then resulted in timeouts and service errors for some customers in the region. The incident was detected by our monitoring within approximately 12 minut...
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