Mezmo outage, 1 May 2023
The Web UI is not accessible
- Started
- Resolved
- 1 May 2023, 20:27 UTC (after 9 min)
- Impact
- Critical
- Affected
- Web App
Last update from Mezmo
**Dates:** Start Time: Monday, May 1, 2023, at 19:55 UTC End Time: Monday, May 1, 2023, at 20:11 UTC Duration: 16 minutes **What happened:** The WebUI was unresponsive, returning an error of “failure to get a peer from the ring-balancer.” **Why it happened:** All Mezmo services run within a service mesh. The portion of the mesh dedicated to the pods running our Mongo database began receiving many connection requests, more than its allocated CPU and memory could handle at once. This portion of the mesh \(which itself runs on pods\) quickly ran out of memory. This made the Mongo database unavailable to other services. The WebUI relies entirely on Mongo for account informa...
Is Mezmo down now?
This page is the record of one past incident. For the live status, see Is Mezmo down right now? - it reads the official status page every 2 minutes.