Mezmo outage, 29 August 2023
Web UI is unresponsive and ingestion of log lines halted
- Started
- Resolved
- 30 Aug 2023, 00:17 UTC (after 3 h 16 min)
- Impact
- Major
- Affected
- Web App
Last update from Mezmo
**Dates:** Start Time: 8:32 pm UTC, Tuesday August 29th, 2023 End Time: 10:04 pm UTC, Tuesday August 29th, 2023 Duration: 92 minutes **What happened:** Our Kong Gateway service stopped functioning and all connection requests to our ingestion service and web service failed. The Web UI did not load and log lines could not be sent by either our agent or API. Log lines sent using syslog were unaffected. Kong was unavailable for two periods of time: one lasting 27 minutes \(8:32 pm UTC to 8:59 pm UTC\) and another lasting 9 minutes \(9:43 pm UTC to 9:52 pm UTC\). Once Kong became available, the Web UI was immediately accessible again. Agents resent locally cached log lines \(as d...
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