Mezmo outage, 19 June 2023
User sessions are timing out and customers are required to login again
- Started
- Resolved
- 19 Jun 2023, 13:58 UTC (after 2 h 48 min)
- Impact
- Minor
- Affected
- Web App
Last update from Mezmo
**Dates:** Start Time: Monday, June 19, 2023, at 10:31 UTC End Time: Monday, June 19, 2023, at 12:35 UTC Duration: 124 minutes **What happened:** Users were being logged out of our WebUI frequently - within 1-2 minutes of logging in. Users could successfully login again, but the new session would also expire quickly. **Why it happened:** The cache of logged in users held in our Redis database was being cleared every 1-2 minutes. This caused all user sessions to expire and new logins to be required. We have yet to ascertain why the cache was being periodically cleared at frequent intervals. **How we fixed it:** We restarted the pods running the Redis database and th...
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