Mezmo outage, 4 December 2023
Intermittent user session timeouts, requiring periodic re-authentication
- Started
- Resolved
- 4 Dec 2023, 13:19 UTC (after 1 h 13 min)
- Impact
- Minor
- Affected
- Web App
Last update from Mezmo
**Dates:** Start Time: Monday, December 4, 2023, at 10:29 UTC End Time: Monday, December 4, 2023, at 12:01 UTC Duration: 92 minutes **What happened:** Web UI users were logged out frequently - usually within 1-2 minutes of logging in. Users could successfully login again without any issues, but the session would expire shortly afterwards. **Why it happened:** It was identified that both Web UI pods and the Redis database pods, which are responsible for storing user sessions, experienced a critical memory shortage, leading to uncontrolled data purging. When this same issue happened in July 2023, our engineering team deployed a fix that enhanced how Redis stores the user ses...
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