Smartsheet outage, 17 February 2026
Resource Management Advanced reports failing to create and refresh.
- Started
- Resolved
- 17 Feb 2026, 18:55 UTC (after 2 h 46 min)
- Impact
- Major
- Affected
- Resource Management
Last update from Smartsheet
On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment \(originally released five days prior\). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the...
Read the full incident on the official Smartsheet status page
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