Smartsheet outage, 27 February 2026
Brandfolder Monthly Reports Delayed
- Started
- Resolved
- 24 Mar 2026, 17:57 UTC (after 24 days)
- Impact
- Major
- Affected
- Insights
Last update from Smartsheet
On February 25, 2026, a data synchronization issue was identified in Brandfolder's reporting infrastructure. The logical replication pipeline between the production database and the analytics data layer fell out of sync, which caused stale or missing data in Insights dashboards, subscription page metrics, and the Insights Data Connector. Standard monthly reports were proactively paused on February 27 to prevent delivery of inaccurate data, and a partial outage was posted to the status page. Engineering began rebuilding the replication pipeline, but encountered multiple failures during the data catch-up process due to the volume of data \(~5TB\) and recurring initialization errors. The repli...
Read the full incident on the official Smartsheet status page
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