Smartsheet outage, 24 March 2026
User & Group Management
- Started
- Resolved
- 24 Mar 2026, 18:30 UTC (after 3 h 13 min)
- Impact
- Major
- Affected
- User and Group Management
Last update from Smartsheet
On March 24, 2026, at approximately 07:55 UTC, the Admin Center Client experienced an issue where users were unable to view user groups in the Group Management view and users in the User Management page in certain cases - instead seeing an infinite loading screen. The issue was caused by a recent update to a shared part of the Admin Center interface that controls how loading indicators are shown during searching. In the Group Management area and UserView, this change accidentally made the page think it was always still loading, so users saw a never-ending loading screen and couldn't view groups \(and in some cases users\). The problem was fixed by rolling back that change, which finalized at...
Read the full incident on the official Smartsheet status page
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