Twilio outage, 29 October 2026

Flex Agent Copilot Note Generation Issues

Started
Resolved
29 Oct 2026, 05:20 UTC (after 1 h 30 min)
Impact
Minor
Affected
Flex Agent Copilot

Is this still happening?

No. Twilio marked this incident resolved on 29 Oct 2026, 05:20 UTC, 1 h 30 min after it began.

Right now: Twilio reports degraded performance on some systems. (as of 29 Oct, 06:31 UTC) Live Twilio status

Last update from Twilio

This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

29 Oct 2026, 05:20 UTC

Read the full incident on the official Twilio status page

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