Twilio outage, 28 October 2026
Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom
- Started
- Status
- Ongoing: Monitoring
- Impact
- Minor
- Affected
- Verify Silent Network Auth, Lookup Identity Match
Is this still happening?
Yes. Twilio still lists it as monitoring; last update 28 Oct 2026, 17:32 UTC.
Right now: Twilio reports degraded performance on some systems. (as of 28 Oct, 17:49 UTC) Live Twilio status
Last update from Twilio
We have observed recovery in API transactions for Silent Network Authentication (SNA) and the recovery for Lookup API transactions involving EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Similar Twilio incidents
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