Uploadcare outage, 2 October 2023
Service degradation
- Started
- Resolved
- 2 Oct 2023, 17:05 UTC
- Impact
- Major
- Affected
- Upload API, Video processing
Last update from Uploadcare
## Upload API and Video processing services degradation \(incident #5r4zj8shr69c\) **Date**: 2023-10-02 **Authors**: Alyosha Gusev, Denis Bondar **Status**: Complete **Summary**: From 14:15 to 16:45 UTC we’ve experienced higher latencies of Upload API and with video processing due to very high interest in these services. **Root Causes**: Cascading failure due to combination of exceptionally high amount of requests to Upload API. **Trigger**: Latent bug triggered by sudden traffic spike. **Resolution**: Changed our throttling politics, increased resources for processing. **Detection**: Our Customer Success team detected the issue and escalated to the Engineering team. **Action Items*...
Read the full incident on the official Uploadcare status page
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