Dialpad outage, 22 July 2025

Some customers may be experiencing issues with IVR routing

Started
Resolved
7 Jul 2025, 15:00 UTC - reported afterwards
Impact
Minor

Last update from Dialpad

We are currently investigating this issue.

7 Jul 2025, 15:00 UTC

Read the full incident on the official Dialpad status page

Is Dialpad down now?

This page is the record of one past incident. For the live status, see Is Dialpad down right now? - it reads the official status page every 2 minutes.

Other Dialpad incidents

  1. Service degradation affecting some IVR Customers

  2. Some users with US toll-free or midwest toll numbers may have had trouble with new or ongoing calls

  3. Investigating degraded calling performance for some EU numbers and destinations

  4. Partial service disruption

  5. Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

  6. Some customers may be experiencing errors using the fax API

  7. Some customers may be experiencing degraded performance with IVR calls

  8. Inbound/Outbound Calling Potentially Impacted

All recorded Dialpad incidents