Hightouch outage, 15 January 2026
Customer Studio journeys - “Journey execution blocked” errors
- Started
- Resolved
- 15 Jan 2026, 14:30 UTC - reported afterwards
- Impact
- Not stated
Last update from Hightouch
Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.
Read the full incident on the official Hightouch status page
Is Hightouch down now?
This page is the record of one past incident. For the live status, see Is Hightouch down right now? - it reads the official status page every 2 minutes.