Hightouch outage history

29 Sept 2026, 21:53 UTC, resolved after 1 h 9 min

Slow Application Loading and Intermittent UI Errors

Impact: minor

24 Sept 2026, 14:29 UTC, resolved

Hightouch sync run delays

21 Sept 2026, 20:48 UTC, resolved after 1 h 25 min

Slow Application Loading and Intermittent UI Errors

Impact: minor

18 Sept 2026, 15:10 UTC, resolved

Elevated sync errors

4 Sept 2026, 20:44 UTC, resolved after 53 min

Elevated Sync Errors

Impact: minor

13 Aug 2026, 10:20 UTC, resolved after 31 min

Hightouch app rendering issues

Impact: minor

7 Aug 2026, 00:48 UTC, resolved after 2 h 12 min

Processing delay for subset of syncs

Impact: minor

5 Aug 2026, 20:14 UTC, resolved

Processing delay and duplicate delivery for subset of Events

20 Jul 2026, 11:42 UTC, resolved after 40 min

Meta Sync Processing Delay

Impact: minor

7 May 2026, 20:41 UTC, resolved

Processing delay for subset of Match Booster syncs

7 May 2026, 18:32 UTC, resolved

Processing delay for Event Sources using tunnels

21 Apr 2026, 18:20 UTC, resolved after 2 h 2 min

Processing delay for subset of Events

Impact: minor

19 Mar 2026, 17:50 UTC, resolved

Hightouch sync run delays

12 Mar 2026, 12:53 UTC, resolved after 22 min

Hightouch app errors in GCP europe-west1 workspaces

Impact: minor

25 Feb 2026, 21:01 UTC, resolved

Subset of events delayed

15 Jan 2026, 16:19 UTC, resolved

Customer Studio journeys - “Journey execution blocked” errors

18 Dec 2025, 17:24 UTC, resolved

Audience access issue impacting subset of customers

29 Oct 2025, 21:45 UTC, resolved after 2 h 47 min

Azure Front Door - Connectivity issues

Impact: minor

23 Oct 2025, 16:01 UTC, resolved after 4 h 40 min

Column order not respected in subset of syncs

Impact: minor

20 Oct 2025, 14:26 UTC, resolved after 12 h 21 min

Upstream AWS outage continuing to impact some Hightouch services intermittently

Impact: minor