Hightouch outage, 5 August 2026
Processing delay and duplicate delivery for subset of Events
- Started
- Resolved
- 5 Aug 2026, 20:14 UTC
- Impact
- Not stated
- Affected
- Event syncing (US), Real-time Personalization (US)
Last update from Hightouch
We identified and resolved an issue affecting event processing. Between 2:50 PM and 3:55 PM ET, a subset of customers in us-east-1 experienced delayed event processing up to 50 minutes across Event Streaming, Warehouse syncs and Realtime Audiences. A small number of events delivered through Event Streaming syncs may have been duplicated. Warehouse syncs and Realtime Audiences for affected events were delayed during this time. The underlying problem has been addressed and all impacted Events have been successfully processed, there was no data loss.
Read the full incident on the official Hightouch status page
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