Hightouch outage, 21 April 2026
Processing delay for subset of Events
- Started
- Resolved
- 21 Apr 2026, 20:22 UTC (after 2 h 2 min)
- Impact
- Minor
- Affected
- Event syncing (US), Event syncing (EU)
Last update from Hightouch
We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
Read the full incident on the official Hightouch status page
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