Hightouch outage, 7 May 2026

Processing delay for Event Sources using tunnels

Started
Resolved
7 May 2026, 17:30 UTC - reported afterwards
Impact
Not stated

Last update from Hightouch

We identified and resolved an issue affecting event processing.  Between 12:06 PM and 1:39 PM ET customers using tunnels to connect to Event sources experienced delays in event processing. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.

7 May 2026, 17:30 UTC

Read the full incident on the official Hightouch status page

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This page is the record of one past incident. For the live status, see Is Hightouch down right now? - it reads the official status page every 2 minutes.

Other Hightouch incidents

  1. Slow Application Loading and Intermittent UI Errors

  2. Hightouch sync run delays

  3. Slow Application Loading and Intermittent UI Errors

  4. Elevated sync errors

  5. Elevated Sync Errors

  6. App Errors

  7. Hightouch app rendering issues

  8. Processing delay for subset of syncs

All recorded Hightouch incidents