Mural outage, 6 March 2024
Users getting prompted to leave the network to continue
- Started
- Resolved
- 6 Mar 2024, 18:59 UTC (after 1 h 2 min)
- Impact
- Major
- Affected
- Authentication, Realtime collaboration
Last update from Mural
**What happened:** At 17:10 CET on March 6th, 2024, we updated the IP allowlisting settings for one of our Enterprise customers. The list of IP addresses contained ranges used by a 3rd party cloud security provider, which prevented a subset of customers from accessing Mural. We started to receive reports of access issues and immediately engaged our incident task force to investigate. The incorrect IP address configuration was quickly identified as the cause of the access issues. We rolled back the change and full access was restored at 17:50 CET. **What we’ve done to avoid this happening again:** We have implemented additional checks on IP address restrictions, whilst our engineers wo...
Is Mural down now?
This page is the record of one past incident. For the live status, see Is Mural down right now? - it reads the official status page every 2 minutes.