Mural outage, 16 September 2024

Mural's AI clustering service is momentarily non-functional (Enterprise)

Started
Resolved
16 Sept 2024, 20:11 UTC (after 5 h 31 min)
Impact
Minor
Affected
Realtime collaboration

Last update from Mural

The additional enhancements we were working on have been successfully deployed. Our Mural AI is now performing as expected and normal service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

16 Sept 2024, 20:11 UTC

Read the full incident on the official Mural status page

Is Mural down now?

This page is the record of one past incident. For the live status, see Is Mural down right now? - it reads the official status page every 2 minutes.

Other Mural incidents

  1. Authentication Error for some SAML SSO users

  2. Some users are unable to sign in to Mural

  3. Mural Collaboration Issue - murals not loading

  4. Some users are receiving an "Offline" message when working in Mural

  5. Users are unable to sign in to Mural

  6. Mural website service interruption - login still available under app.mural.co

  7. Search feature is returning blank content

  8. Mural Exports

All recorded Mural incidents