Pendo outage, 5 February 2026
Guides using segments are non-operational in Production and Staging Environments
- Started
- Resolved
- 5 Feb 2026, 04:45 UTC (after 3 h 25 min)
- Impact
- Critical
- Affected
- Guide Deliverability, Guide Designer, Mobile Guides, Mobile Analytics
Last update from Pendo
Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.
Is Pendo down now?
This page is the record of one past incident. For the live status, see Is Pendo down right now? - it reads the official status page every 2 minutes.