Twilio outage, 2 November 2026

Some Customers May Have Incorrect Balances Reflected on Their Account

Started
Status
Ongoing: Investigating
Impact
Minor
Affected
Billing

Is this still happening?

Yes. Twilio still lists it as investigating; last update 2 Nov 2026, 17:30 UTC.

Right now: Twilio reports degraded performance on some systems. (as of 2 Nov, 18:20 UTC) Live Twilio status

Last update from Twilio

Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

2 Nov 2026, 17:30 UTC

Read the full incident on the official Twilio status page

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