Twilio outage, 8 November 2026
Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada
- Started
- Resolved
- 9 Nov 2026, 05:11 UTC (after 14 h 12 min)
- Impact
- Minor
- Affected
- Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Is this still happening?
No. Twilio marked this incident resolved on 9 Nov 2026, 05:11 UTC, 14 h 12 min after it began.
Right now: Twilio reports degraded performance on some systems. (as of 13 Nov, 20:53 UTC) Live Twilio status
At a glance
- Twilio rated this a minor incident.
- It was resolved after 14 h 12 min. That is longer than a typical Twilio incident: the median of the 194 other resolved ones we recorded is 5 h 42 min.
- Twilio had 181 other incidents in the 30 days before it.
- 5 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 13 Nov 2026.
Our summary from the Twilio incidents we have recorded since 11 Sept 2026 - how we count.
Last update from Twilio
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on EnStream in Canada and Lookup API transactions involving EnStream in Canada are operating normally.
Similar Twilio incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 5 h 11 min
-
, resolved after 12 h 14 min
-
, resolved after 19 h 27 min
-
, resolved after 3 h 45 min
-
, resolved after 20 h 54 min
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