BigCommerce outage, 20 October 2026

Search Indexing Delays Affecting a Subset of US Stores

Started
Resolved
20 Oct 2026, 10:33 UTC (after 1 h 10 min)
Impact
Minor
Affected
Control Panel, Storefront

Is this still happening?

No. BigCommerce marked this incident resolved on 20 Oct 2026, 10:33 UTC, 1 h 10 min after it began.

Right now: BigCommerce reports all systems operational. (as of 26 Oct, 03:47 UTC) Live BigCommerce status

Last update from BigCommerce

This incident has been resolved.

20 Oct 2026, 10:33 UTC

Read the full incident on the official BigCommerce status page

Similar BigCommerce incidents

Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.

  1. , resolved after 14 min

    Delays in Real-Time Event Processing

  2. , resolved after 25 min

    Intermittent Availability Issues for Australian-hosted stores

  3. , resolved after 33 min

    Storefront Search Stability Issues for Subset of US Stores

  4. , resolved after 29 min

    Storefront Search Stability Issues for Subset of US Stores

  5. , resolved after 42 min

    Slow response times on some requests

Other recent BigCommerce incidents

  1. Search availability reduced and latency increased

  2. Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

  3. Delayed product updates in storefront search

  4. Delayed Data in Analytics Reports

  5. Some storefront searches returning incomplete results

  6. Аn issue with Management API requests to add products to carts

  7. Storefront Search Issues

  8. QuickBooks Payments stores cannot transact

All recorded BigCommerce incidents