Braze outage, 3 February 2026
US02 Dashboard and SDK increased errors
- Started
- Resolved
- 3 Feb 2026, 16:02 UTC (after 21 min)
- Impact
- Critical
- Affected
- Dashboard, SDK Data Collection
Last update from Braze
We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.
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