Braze outage, 20 April 2026

Issue impacting EU01

Started
Resolved
20 Apr 2026, 19:24 UTC (after 3 h 5 min)
Impact
Major
Affected
Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging

Last update from Braze

The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

20 Apr 2026, 19:24 UTC

Read the full incident on the official Braze status page

Is Braze down now?

This page is the record of one past incident. For the live status, see Is Braze down right now? - it reads the official status page every 2 minutes.

Other Braze incidents

  1. Braze Support Services Outage

  2. Dashboard Latency and Errors on US07

  3. Latency and Errors on US07

  4. Issue Impacting US 01 and US 03

  5. EU02 Currents Data Latency

  6. AWS Networking Disruption in US-WEST-2 (Resolved)

  7. Braze AI Operator Errors

  8. WhatsApp Degraded Performance

All recorded Braze incidents