Fullstory outage, 19 May 2026
NA Data Center: Session Processing Backlog and Partial Data Loss
- Started
- Resolved
- 6 Apr 2026, 11:00 UTC - reported afterwards
- Impact
- Not stated
Last update from Fullstory
On April 6th, 2026, we introduced a limit on the number of pages that can be recorded in a single session to ensure optimal performance. An unexpected side effect caused our systems to continue collecting excess session data without properly saving it, creating a backlog in our database. To resolve this, we quickly paused the limit and significantly increased our system's processing capacity to clear the backlog. Unfortunately, because of the size of the delay, a portion of session data was permanently deleted before it could be successfully archived. While we were able to capture the events in these sessions, the affected sessions will appear in a blank state. This issue impacted a small su...
Read the full incident on the official Fullstory status page
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