Fullstory outage, 11 June 2026

Metric Alerts Firing Incorrectly

Started
Resolved
11 Jun 2026, 16:45 UTC (after 3 h 17 min)
Impact
Minor
Affected
Webhooks & Alerts

Last update from Fullstory

As of 9:36 AM ET on June 11, 2026, this issue is resolved. A feature flag introduced as part of our multi-metric support rollout caused alert evaluations to diverge from actual metric values, resulting in Metric Alerts firing incorrectly even when the underlying metric had not breached its threshold. Start time of this issue: Multi-Metric Beta customers: June 4, 2026 at 10:27 AM ET All other customers using Metrics with division: June 10, 2026 at 4:25 PM ET If you continue to receive alerts you believe are incorrect, please reach out to us at support@fullstory.com. We apologize for the disruption.

11 Jun 2026, 16:45 UTC

Read the full incident on the official Fullstory status page

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Other Fullstory incidents

  1. Failure to load assets during playback for sessions (EU1 Data Center)

  2. Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

  3. Multiple Fullstory Services Unavailable (NA1 Data Center)

  4. Delays for Warehouse Customers in NA1 Data Center

  5. Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

  6. Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

  7. Google outage degrading some StoryAI features

  8. [Resolved] Incorrect filter values on default metrics, NA1 Data Center

All recorded Fullstory incidents