Twilio outage, 10 November 2026
Gateway API (Lookup API) Failure Increase on Verizon in United States
- Started
- Resolved
- 10 Nov 2026, 16:06 UTC (after 10 h 23 min)
- Impact
- Minor
- Affected
- Lookup SIM Swap, Legacy Identity MatchAndAttributes
Is this still happening?
No. Twilio marked this incident resolved on 10 Nov 2026, 16:06 UTC, 10 h 23 min after it began.
Right now: Twilio reports degraded performance on some systems. (as of 13 Nov, 20:53 UTC) Live Twilio status
At a glance
- Twilio rated this a minor incident.
- It was resolved after 10 h 23 min. That is longer than a typical Twilio incident: the median of the 194 other resolved ones we recorded is 5 h 42 min.
- Twilio had 191 other incidents in the 30 days before it.
- 5 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 13 Nov 2026.
Our summary from the Twilio incidents we have recorded since 11 Sept 2026 - how we count.
Last update from Twilio
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Similar Twilio incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
-
, resolved after 3 h 57 min
Gateway API (Lookup API) Failure Increase on Verizon in United States
-
, resolved after 5 h 11 min
-
, resolved after 4 h 11 min
Gateway API (Lookup API) Failure Increase on Three in United Kingdom
-
, resolved after 14 h 12 min
-
, resolved after 12 h 14 min
Other recent Twilio incidents
-
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India
-
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in India
-
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India
-
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to United States
-
SMS Delivery Receipt Failures from Twilio to Claro Costa Rica
-
SMS Delivery Delays and Failures from Twilio to Brisanet Brazil
Something wrong on this page?
Thanks - your report is on its way to us. We read every one.