Fullstory outage, 23 January 2026

Get Session API Unavailable (NA and EU Data Centers)

Started
Resolved
22 Jan 2026, 17:00 UTC - reported afterwards
Impact
Not stated

Last update from Fullstory

From January 22, 2026 at 12:54 PM ET through January 23, 2026 at 11:26 AM ET, the Get Session API was unintentionally unavailable. Any requests to Get Session API may have incorrectly responded with HTTP 403 for valid calls. Fullstory customers that attempted to send an API request during the outage window will need to process these requests again. If you believe your account was impacted or have any questions, please reach out to support@fullstory.com.

22 Jan 2026, 17:00 UTC

Read the full incident on the official Fullstory status page

Is Fullstory down now?

This page is the record of one past incident. For the live status, see Is Fullstory down right now? - it reads the official status page every 2 minutes.

Other Fullstory incidents

  1. Failure to load assets during playback for sessions (EU1 Data Center)

  2. Delayed Session Data Availability for a Subset of NA1 Data Center Orgs

  3. Multiple Fullstory Services Unavailable (NA1 Data Center)

  4. Delays for Warehouse Customers in NA1 Data Center

  5. Guides & Surveys: Users unable to create or edit tours and smart tips; end-user content delivery disruption (NA1 & EU1)

  6. Anywhere: Warehouse - Delayed data syncs in NA1 Data Center

  7. Google outage degrading some StoryAI features

  8. [Resolved] Incorrect filter values on default metrics, NA1 Data Center

All recorded Fullstory incidents