Heap outage, 20 June 2026

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Started
Resolved
21 Jun 2026, 00:36 UTC (after 7 h 25 min)
Impact
Minor
Affected
App, Heap Connect, Integrations - Destinations

Last update from Heap

Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

21 Jun 2026, 00:36 UTC

Read the full incident on the official Heap status page

Is Heap down now?

This page is the record of one past incident. For the live status, see Is Heap down right now? - it reads the official status page every 2 minutes.

Other Heap incidents

  1. User property data delayed in Heap connect syncs (US customers only)

  2. User property data delayed in Heap connect syncs (US customers only)

  3. Salesforce integration: data-in not syncing

  4. Heap Connect Syncs: Possibility Of Stale Data

  5. Third party integration events latency impacting some customers

  6. Heap Connect Sync Delays

  7. Heap Connect Syncs: Possibility Of Stale Data

  8. Heap Connect Syncs: Possibility Of Stale Data

All recorded Heap incidents