Heap outage, 4 November 2026
Delayed event-data availability in the US
- Started
- Status
- Ongoing: Monitoring
- Impact
- Not stated
- Affected
- App, Session Replay
Is this still happening?
Yes. Heap still lists it as monitoring; last update 4 Nov 2026, 05:14 UTC.
Right now: Heap reports degraded performance on some systems. (as of 4 Nov, 06:00 UTC) Live Heap status
Last update from Heap
Data freshness latency is recovering, and the team is monitoring it.
Similar Heap incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
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, resolved after 6 h 41 min
User property data delayed in Heap connect syncs (US customers only)
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, resolved after 16 h 13 min
User property data delayed in Heap connect syncs (US customers only)
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, resolved after 7 h 25 min
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
-
, resolved after 12 min
-
, resolved after 15 h 51 min
Third party integration events latency impacting some customers