Heap outage history
25 incidents from the official Heap status page, the oldest from 30 April 2026.
October 2026 3
-
, resolved after 6 h 41 min
User property data delayed in Heap connect syncs (US customers only)
Impact: minor
-
, resolved after 16 h 13 min
User property data delayed in Heap connect syncs (US customers only)
Impact: minor
-
, ongoing
Salesforce integration: data-in not syncing
Impact: major
September 2026 3
-
, resolved after 2 h 40 min
Heap Connect Syncs: Possibility Of Stale Data
Impact: minor
-
, resolved after 15 h 51 min
Third party integration events latency impacting some customers
Impact: minor
-
, resolved after 40 min
August 2026 6
-
, resolved after 23 h 14 min
Heap Connect Syncs: Possibility Of Stale Data
Impact: minor
-
, resolved after 46 h 30 min
-
, resolved after 4 h 16 min
Heap Connect Syncs: Possibility Of Stale Data (US)
Impact: minor
-
, resolved after 2 h 4 min
US connect customers: possibility of stale data
Impact: minor
-
, resolved after 4 h 9 min
-
, resolved after 3 h
Heap Connect Syncs: Possibility Of Stale Data
Impact: minor
July 2026 7
-
, resolved after 4 h 19 min
Temporary Data Latency - Investigating
Impact: minor
-
, resolved after 2 h 59 min
-
, resolved after 2 h 31 min
Some US Connect customers may be impacted by delays in data lake ingestion
Impact: major
-
, resolved after 12 h 12 min
Some US customers may experience PA query failures in the app.
Impact: minor
-
, resolved after 22 h 55 min
Dashboard and Chart loading issues
Impact: major
-
, resolved after 12 h 34 min
Impact: minor
-
, resolved after 20 min
Impact: minor
June 2026 3
-
, resolved after 7 h 25 min
Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.
Impact: minor
-
, resolved after 16 h 12 min
Customers with multiple environments or saved properties are experiencing loading latency
Impact: minor
-
, resolved after 9 h 54 min
EU customers may be experiencing slightly longer-than-normal query times
Impact: minor
May 2026 2
-
, resolved after 5 h 6 min
Heap Connect Sync Delays (Bigquery)
Impact: minor
-
, resolved after 2 h 16 min
Query failures impacting some customers in EU
Impact: minor
April 2026 1
-
, resolved after 6 h 51 min
Impact: minor