Reported Third Party Event affecting AIC and AIR Observability (PROD 1)
Started
Resolved
3 Dec 2025, 00:49 UTC (after 2 h 4 min)
Impact
Not stated
Last update from Kustomer
A third party incident has been resolved affecting PROD 1 AI conversations (both AIC and AIR) to not include trace logs. Functionality has returned in this area
Please reach out to Kustomer support through Chat or Email if you have additional questions or concerns.
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