Kustomer outage, 25 August 2026

Reported Third Party Event - [PubNub]

Started
Resolved
25 Aug 2026, 14:17 UTC (after 26 min)
Impact
Minor
Affected
Channel - Chat, Notifications, Tracking, PubNub, Web Client

Last update from Kustomer

The PubNub-related event previously reported affecting real-time messaging for orgs in Prod1 has been resolved. PubNub has confirmed the issue has been mitigated on their end - no messages were missed and no customer impact occurred during the event. All affected areas remain fully operational. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

25 Aug 2026, 14:17 UTC

Read the full incident on the official Kustomer status page

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