Kustomer outage, 12 June 2026

[Whatsapp] Outbound Message Delivery Disruption [ALL PRODs]

Started
Resolved
12 Jun 2026, 21:38 UTC (after 7 h 6 min)
Impact
Minor
Affected
Channel - WhatsApp

Last update from Kustomer

## Summary On June 12, 2026, customers using WhatsApp through Kustomer experienced a service event that prevented some outbound messages from being delivered to end users. During the event, messages could appear as sent in Kustomer before final delivery was confirmed by WhatsApp. Service recovered the same day, and affected messages from the incident window were successfully reprocessed. ## Root cause This event was caused by a disruption in WhatsApp Business Platform services operated by Meta. While that disruption was active, Kustomer was unable to complete delivery for some outbound WhatsApp messages and queued affected messages for retry after the upstream service recovered. ## Timel...

22 Jun 2026, 14:57 UTC

Read the full incident on the official Kustomer status page

Is Kustomer down now?

This page is the record of one past incident. For the live status, see Is Kustomer down right now? - it reads the official status page every 2 minutes.

Other Kustomer incidents

  1. [Kustomer Voice] Unable to Dial Outbound Calls - All PRODS

  2. kustomer.help Default Domain - Visibility Issue - ALL PRODs

  3. Reported Third Party Event - [PubNub]

  4. Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4

  5. Platform Events Service Disruption (PROD1)

  6. MessageBird - unable to send outbound replies PROD 1

  7. [Channels] [Platform Latency] [Prods 1 and 2]

  8. Chats, Emails, Routing latency PROD 1

All recorded Kustomer incidents