Kustomer outage, 9 September 2026
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
- Started
- Resolved
- 9 Sept 2026, 19:52 UTC (after 27 min)
- Impact
- Minor
- Affected
- Kustomer Voice
Last update from Kustomer
## Summary On September 9, 2026, a service event prevented users from initiating some outbound Voice calls. When affected users selected **Call**, the call did not begin. ## Impact The event affected outbound Voice call initiation for four organizations. Other Voice workflows may have continued to operate normally. No data loss or security impact has been identified. ## Timeline * **September 9, 12:27 PM ET:** A Voice application update was released. * **September 9, approximately 2:00 PM ET:** Reports of affected outbound calls began. * **September 9, approximately 3:19 PM ET:** Mitigation began. * **September 9, approximately 3:30 PM ET:** Outbound Voice calling was restored. ## Root...
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