Kustomer outage, 2 June 2026
Chats, Emails, Routing latency PROD 1
- Started
- Resolved
- 2 Jun 2026, 15:53 UTC (after 1 h 5 min)
- Impact
- Minor
- Affected
- Channel - Chat, Channel - Email
Last update from Kustomer
**Summary** On June 2, 2026, customers in our prod1 environment experienced elevated latency affecting chat creation, email sending, and conversation routing. The event caused delayed processing for a subset of customer interactions during the incident window. Service performance recovered the same day after mitigation steps were applied, and the environment is currently operating normally. **Impact** * Scope: prod1 only * Customer effect: delayed chat creation, delayed email sends, and slower conversation routing * Duration: customer-visible impact began in the morning ET on June 2 and materially improved after mitigation later that afternoon * Other environments: prod2 and prod4 were no...
Is Kustomer down now?
This page is the record of one past incident. For the live status, see Is Kustomer down right now? - it reads the official status page every 2 minutes.