Kustomer outage, 24 April 2026
[DRAFTS] Internal API Errors (Prod1)
- Started
- Resolved
- 24 Apr 2026, 21:47 UTC (after 1 h 44 min)
- Impact
- Minor
- Affected
- Channel - Chat, Channel - Email
Last update from Kustomer
## Summary On April 24, 2026, customers in our prod1 environment experienced a service event that caused elevated errors and latency in messaging-related workflows. The broad cross-customer impact was limited to approximately 41 minutes, from 3:26 PM ET to 4:07 PM ET. During that window, some customers saw failed or delayed messaging operations. The immediate platform impact was resolved the same day, and overall system health returned to normal. We then completed follow-up mitigation to stop the underlying event source and reduce the risk of recurrence. ## Impact * Customers in prod1 experienced elevated API errors and latency in messaging-related workflows. * The broad cross-customer i...
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