Kustomer outage, 9 June 2026
[Channels] [Platform Latency] [Prods 1 and 2]
- Started
- Resolved
- 9 Jun 2026, 15:18 UTC (after 1 h 18 min)
- Impact
- Minor
- Affected
- Channel - Chat, Channel - Email
Last update from Kustomer
**Summary** On June 9, 2026, customers experienced delays in chat message delivery and related real-time updates for a portion of the morning. The issue was caused by a third-party service event affecting the infrastructure used to propagate real-time messaging updates. Service recovered the same morning, and current system health is stable. **Root cause** A third-party real-time messaging provider experienced elevated latency and intermittent publish failures in one of its regions. That disruption delayed delivery acknowledgements and other real-time updates in Kustomer. Messages continued to be stored successfully, but some updates were not reflected immediately in the client until the...
Is Kustomer down now?
This page is the record of one past incident. For the live status, see Is Kustomer down right now? - it reads the official status page every 2 minutes.