Kustomer outage history
25 incidents from the official Kustomer status page, the oldest from 21 October 2025.
September 2026 2
-
, resolved after 27 min
[Kustomer Voice] Unable to Dial Outbound Calls - All PRODS
Impact: minor
-
, resolved after 16 min
kustomer.help Default Domain - Visibility Issue - ALL PRODs
Impact: minor
August 2026 1
-
, resolved after 26 min
Reported Third Party Event - [PubNub]
Impact: minor
July 2026 2
-
, resolved after 1 h 31 min
Issues with Text Editor with typing, pasting, & adding shortcuts PROD1, PROD2, and PROD4
Impact: minor
-
, resolved after 3 h 21 min
Platform Events Service Disruption (PROD1)
Impact: minor
June 2026 4
-
, resolved after 1 h 6 min
MessageBird - unable to send outbound replies PROD 1
Impact: minor
-
, resolved after 7 h 6 min
[Whatsapp] Outbound Message Delivery Disruption [ALL PRODs]
Impact: minor
-
, resolved after 1 h 18 min
[Channels] [Platform Latency] [Prods 1 and 2]
Impact: minor
-
, resolved after 1 h 5 min
Chats, Emails, Routing latency PROD 1
Impact: minor
May 2026 3
-
, resolved after 2 h 7 min
WhatsApp messages failing Prods 1 + 2
Impact: minor
-
, resolved after 59 min
Chat - Messages Failing & Assistant Issues - Prod-1
Impact: minor
-
, resolved after 39 min
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2
Impact: minor
April 2026 2
-
, resolved after 1 h 44 min
[DRAFTS] Internal API Errors (Prod1)
Impact: minor
-
, resolved after 16 min
[Knowledge Base] [Custom Domains returning 500 error] [POD(s) AFFECTED]
Impact: minor
March 2026 1
-
, resolved after 3 h 14 min
[AIC/AIR] AIC/AIR May Not Respond - Prod 1
Impact: minor
February 2026 2
-
, resolved after 2 h
[Voice] [Trouble accepting Inbound Calls] [PROD 1]
Impact: minor
-
, resolved after 2 h 56 min
Reported Third Party Event - OpenAI
Impact: minor
January 2026 2
-
, resolved after 27 h 53 min
[Satisfaction Surveys] CSATs may not send for voice, email and sms channels - Prod 1
Impact: minor
-
, resolved after 46 min
[ROUTING] Chat and Voice conversations not routing [PROD 1 && PROD 2]
Impact: minor
December 2025 2
-
, resolved after 1 h 14 min
[OUTBOUND WEBHOOKS] Outbound Webhooks API errors in Prod2 and Prod4
-
, resolved after 2 h 4 min
Reported Third Party Event affecting AIC and AIR Observability (PROD 1)
November 2025 3
-
, resolved after 7 h 5 min
[POSTMARK] ISP errors sending to Gmail addresses - all pods
Impact: minor
-
, resolved after 1 h 38 min
[Knowledge Base] Not Accessible [PROD 2]
Impact: minor
-
, resolved after 40 min
October 2025 1
-
, resolved after 16 h 36 min
[AIR and AIC] AI Agent Observability Is Not Ingesting (PROD1)