Kustomer outage, 12 February 2026

Reported Third Party Event - OpenAI

Started
Resolved
12 Feb 2026, 18:07 UTC (after 2 h 56 min)
Impact
Minor
Affected
OpenAI

Last update from Kustomer

OpenAI has confirmed that all services are fully recovered. After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

12 Feb 2026, 18:07 UTC

Read the full incident on the official Kustomer status page

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