Kustomer outage, 1 May 2026
[Gmail]Email Connectivity & Send/Receive Issues - Prod 1 & Prod 2
- Started
- Resolved
- 1 May 2026, 14:17 UTC (after 39 min)
- Impact
- Minor
- Affected
- Channel - Email
Last update from Kustomer
## Summary On May 1, 2026, customers using the Gmail integration experienced a service event that caused Gmail connections to disappear and the email channel to stop functioning. The issue affected customers across different regions, more specifically: * EU-based clients, from 2:40 AM ET. * US-based clients, from 5 AM ET. The issue was fully resolved by 9:20 AM ET. No customer data was lost during this event. Messages that were delayed during the incident were fully recovered once service was restored. Current system health is stable. ## Root cause A configuration issue in the infrastructure used by the Gmail integration prevented replacement service tasks from starting correctly durin...
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