Help Scout outage, 21 April 2026
AI Feature Issue
- Started
- Resolved
- 21 Apr 2026, 22:01 UTC (after 2 h 10 min)
- Impact
- Not stated
- Affected
- AI Drafts, AI Answers, AI Summarize, AI Assist
Last update from Help Scout
Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!
Read the full incident on the official Help Scout status page
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