Help Scout outage, 13 November 2026
Possible email delays for Microsoft 365 / Outlook users
- Started
- Status
- Ongoing: Monitoring
- Impact
- Minor
- Affected
- Email Processing
Is this still happening?
Yes. Help Scout still lists it as monitoring; last update 13 Nov 2026, 08:33 UTC.
Right now: Help Scout reports degraded performance on some systems. (as of 13 Nov, 20:53 UTC) Live Help Scout status
At a glance
- Help Scout rated this a minor incident.
- Half of the 25 resolved Help Scout incidents we recorded were fixed within 1 h 36 min.
- It was the first Help Scout incident in 30 days.
- 3 earlier incidents look like the same kind of problem (same affected part or wording); the most recent was on 8 May 2026.
Our summary from the Help Scout incidents we have recorded since 12 Mar 2026 - how we count.
Last update from Help Scout
Microsoft is experiencing an ongoing outage affecting Outlook and Exchange Online. If your Help Scout inbox relies on Microsoft 365, (either forwarding mail into Help Scout or sending through Outlook SMTP server), you may experience delays or missing messages in incoming or outgoing email until Microsoft resolves the issue. Inboxes that don't use Microsoft 365 aren't affected. We're monitoring Microsoft's progress and will post an update here as things develop.
Read the full incident on the official Help Scout status page
Similar Help Scout incidents
Earlier incidents with the same affected part or wording - useful to see how long this kind of problem usually takes.
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, resolved after 1 h 21 min
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, resolved after 6 h 30 min
-
, resolved after 13 min
Other recent Help Scout incidents
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