Help Scout outage, 18 August 2026
App Access Issues
- Started
- Resolved
- 18 Aug 2026, 18:50 UTC (after 3 h 12 min)
- Impact
- Minor
- Affected
- AI Drafts, AI Answers, AI Summarize, AI Assist
Last update from Help Scout
Inbox and AI Draft behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
Read the full incident on the official Help Scout status page
Is Help Scout down now?
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